Refund Policy

Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of Purple Monkey Owner and Production Manager. Please refer to our Terms & Conditions for any other details.

REFUNDS

We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

Purple Monkey will credit your account if we deem a refund should be made.

If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

Refunds will take 3 to 4 working days to complete once Purple Monkey has agreed to refund. This cannot be completed any faster.

CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responcible party.

We have 23 years of experience to stop mistakes and help guide you to perfect print.